为保护知识产权与合法权益，规范青岚网站（域名：qinglan.org，简称“本网站”）侵权内容处理流程，特制定本规范。凡主张本网站内容存在侵权（如文字抄袭、图片盗用、商标侵权等）的主体（以下简称“权利人”），均适用本规范。

一、侵权申请要求

权利人需通过本网站官方邮箱（6004258@gmail.com）提交书面申请，材料需完整有效，包括：
1. 权利人身份证明（个人需身份证/护照扫描件，企业需营业执照+授权委托书）；
2. 侵权内容具体位置（如文章URL、图片所在页面链接）；
3. 权属证明（如原创作品登记证书、授权使用协议等）；
4. 明确的删除请求（说明需删除的具体内容及侵权理由）。

二、侵权处理流程

1. 材料接收：本网站在1个工作日内确认收到申请，若材料不全，将告知需补充的内容；
2. 审核判定：3个工作日内审核材料真实性与侵权事实，必要时可联系权利人补充说明；
3. 内容处理：若确认侵权，24小时内删除或屏蔽侵权内容；若不构成侵权，将向权利人反馈理由；
4. 结果通知：处理完成后1个工作日内，通过邮箱告知权利人处理结果及凭证（如删除后的页面截图）。

三、双方义务

（一）权利人义务：
1. 保证申请材料真实、合法，若提供虚假信息导致本网站或第三方损失，需承担全部责任；
2. 配合本网站的审核调查，及时补充必要材料。

（二）本网站义务：
1. 严格按流程审核处理，不拖延或无故拒绝合法申请；
2. 保护权利人提交的身份证明、权属证明等隐私信息，不向第三方泄露（法律法规要求除外）。

四、异议处理

1. 若被投诉内容的发布者（以下简称“被投诉方”）对处理结果有异议，需在结果通知后5个工作日内提交异议材料（如原创证明、授权文件）；
2. 本网站在3个工作日内复核异议材料，若确认不构成侵权，将恢复被删除内容并通知双方；若维持原处理，将向被投诉方说明理由。

五、其他条款

1. 本规范可根据新加坡及国际知识产权相关法律法规更新或网站运营需求调整，更新后将在网站底部“法律声明”板块公示，公示后即生效；
2. 若双方就侵权处理产生争议，应优先协商解决；协商不成，任何一方均有权将争议提交新加坡国际仲裁中心（SIAC），按照该中心届时有效的仲裁规则进行仲裁，仲裁地为新加坡，仲裁裁决为终局裁决，对双方均具有约束力。

To protect intellectual property rights and legitimate rights and interests, and standardize the handling process of infringing content on Qinglan Website (Domain Name: qinglan.org, referred to as "this Website"), this specification is formulated. This specification applies to any subject (hereinafter referred to as "Right Holder") that claims the content of this Website constitutes infringement (such as text plagiarism, picture theft, trademark infringement, etc.).

I. Requirements for Infringement Application

The Right Holder shall submit a written application via the official email of this Website (6004258@gmail.com), and the materials shall be complete and valid, including:
1. Identity proof of the Right Holder (scanned copy of ID card/passport for individuals, business license + power of attorney for enterprises);
2. Specific location of the infringing content (such as article URL, link to the page where the picture is located);
3. Ownership proof (such as original work registration certificate, authorized use agreement, etc.);
4. Clear deletion request (specifying the specific content to be deleted and the reason for infringement).

II. Infringement Handling Process

1. Material Receipt: This Website will confirm receipt of the application within 1 working day; if the materials are incomplete, it will inform the Right Holder of the content to be supplemented;
2. Review and Determination: Verify the authenticity of the materials and the fact of infringement within 3 working days, and may contact the Right Holder for supplementary explanation if necessary;
3. Content Handling: If infringement is confirmed, delete or block the infringing content within 24 hours; if no infringement is found, feedback the reasons to the Right Holder;
4. Result Notification: Inform the Right Holder of the handling result and supporting documents (such as screenshots of the page after deletion) via email within 1 working day after completion of handling.

III. Obligations of Both Parties

(1) Obligations of the Right Holder:
1. Ensure the application materials are true and legal; if false information is provided leading to losses of this Website or third parties, the Right Holder shall bear full liability;
2. Cooperate with the review and investigation of this Website and supplement necessary materials in a timely manner.

(2) Obligations of this Website:
1. Review and handle in strict accordance with the process, and shall not delay or unreasonably refuse legitimate applications;
2. Protect the privacy information such as identity proof and ownership proof submitted by the Right Holder, and shall not disclose it to third parties (except as required by laws and regulations).

IV. Objection Handling

1. If the publisher of the complained content (hereinafter referred to as "Respondent") has an objection to the handling result, it shall submit objection materials (such as originality proof, authorization documents) within 5 working days after receiving the result notification;
2. This Website will review the objection materials within 3 working days; if it is confirmed that no infringement is constituted, the deleted content will be restored and both parties will be notified; if the original handling is maintained, the reasons will be explained to the Respondent.

V. Other Provisions

1. This specification may be adjusted in accordance with the update of Singaporean and international intellectual property-related laws and regulations or the operational needs of the Website; the updated version will be published in the "Legal Statement" section at the bottom of the Website and shall take effect immediately upon publication;
2. If a dispute arises between the parties regarding the handling of infringement, it shall first be resolved through negotiation; if negotiation fails, either party shall have the right to submit the dispute to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with the effective arbitration rules of the Centre at that time. The place of arbitration shall be Singapore, and the arbitration award shall be final and binding on both parties.